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where
are you located , Do you have a retail store i can visit ?
sassy millinery is located in Sydney.
we do not have a store or showroom for you to visit, our designs are only available online.
can
you do small changes to a design or in different colours than shown ?
Yes, many of the
designs can be customised to your liking with small changes ,.often if the change is minor there
will be no extra charge .
Please note If the changes are major this is considered a custom design order.As
this often requires much more consultation and making time you can expect the price to usually be more than the
listed prices .
Many of the designs can also be made in more colours than those shown (dependant on material
colour availability)
. Please email to discuss changes to a design or special colour
requests at julie@sassymillinery.com.au giving the style number and details of the changes you require .Also when you need the item
for as whether or not something can be done can be dependant on this if materials have to be ordered.
How
do the fascinators secure in the hair ?
fascinators are secured
with a comb unless stated in the description as being on a headband.
If one is being made for you it can however be made
on a headband if preferred for an additional $6 , please purchase a add headband shown at the bottom of each
page
Berets , pillboxes and disc hats are usually secured with a comb and cocktail elastic ,( some may be on a
headband if indicated in the description)
How long will my order take?
Most orders are handmade upon receipt of the order unless
the listing states item in stock
.Items made when ordered -Fascinators - 5 to
10 days
Select
range 7 to 14 days
Bridal collection 2-4 weeks
This is VERY dependant upon time of year , during major racing carnivals
this can increase, especially around spring racing and melbourne cup. Often i have to cut off orders 2 weeks before
Melbourne cup, please order early to avoid disappointment.
stock items will usually be despatched
within 2-3 business days of order receipt .
This
is a guideline, we strive to produce and ship the pieces as quick as we can. If you require your hat by a specific date please
contact us before ordering.
When you place your
order you will receive a confirmation email of this, with a follow up email when it has been shipped.
My event is sooner than your usual order time, can you help me?
A rush order may be possible depending
on time of year and current order commitments.
please email stating the design , colour , the date of your event
AND your postcode to Julie@sassymillinery.com.au
custom made designs: If you wish to have a hat or headpiece custom made please email
to discuss at julie@sassymillinery.com.au
please give as much onformation as you can including designs you like, any dislikes , rough size required, colour
details, and when its required by.
if you have no idea of what you want and are very open to suggestions
please also let me know .
Please note during peak periods it may take me a few days to get back to you .
How do I pay?
The sassy millinery online store is powered by Paypal
- this is the preferred payment method.
If you wish to pay by bank deposit please email through your order details.
click here for order form
once we have received your order bank details will be provided in a return email.
No work will be commenced
until comfirmed payment has been received
All
prices are shown in AUD (australian dollars)
Postage / Shipping
All
orders are despatched by Australia post from Sydney
Australia wide: $10
to $15 post and packaging via registered delivery.
Orders can be sent via Express post by request (extra
fee may be payable depending on the weight of the parcel and delivery postcode)
Packaging: Your order will be securely packaged in tissue paper and shipped
in a sturdy box to protect the hat or fascinator .
Worldwide: Please email your order to
julie@sassymillinery.com.au and we will advise you of the shipping cost. We will invoice you via Pay Pal. Please note that we are not responsible
for customs tax or import duties.
Changes to your order:
In most cases once you place your order and work has begun, no changes
can be made.
Refunds
and exchanges:
Please choose carefuly as due to the nature of most of the designs being made when
ordered and special ocassion wear, we do not refund or exchange if you have made the wrong choice or simply
changed your mind.
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